What is the typical lead time for a same-day booking?

For most major UK cities like Birmingham and London, we can typically have a vehicle on-site within 60 minutes of booking confirmation.

Do you provide tracking for B2B shipments?

Yes, we utilize advanced tracking systems and proactive communication to ensure you are informed of your package's status from pickup to delivery.

Privacy Policy

How Sonic Transport collects, uses and protects your personal data.

Last updated: January 2026

This privacy policy explains how Sonic Transport ("we", "us") handles personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Sonic Transport is a UK haulage and courier business operating from the West Midlands. We are the data controller for personal information collected through this website and through our customer accounts.

2. Data we collect

Contact details you submit through our quote or contact forms (name, email, phone, company).
Collection and delivery addresses needed to plan your transport.
Load details you provide such as weight, dimensions and description.
Email correspondence and call records relating to bookings and support.
Standard website analytics including IP address, pages viewed, referring site and device type.

3. How we use your data

To provide quotes, arrange collections and fulfil delivery contracts.
To communicate about your booking, invoice and related operational matters.
To comply with carrier record-keeping requirements and tax law.
To improve our website and services through aggregate analytics.

Our lawful bases are contract (to deliver your transport), legitimate interest (to operate the business and secure our systems) and legal obligation (where records must be kept).

4. Sharing with third parties

We only share personal data where necessary to run the service:

Our hosting and database providers (Bolt Cloud and Supabase) for website and form storage.
Email delivery providers for booking confirmations.
Sub-contracted carriers where required to complete a delivery - only the fields needed to complete the job.
Accounting and auditing partners, under confidentiality.

We do not sell personal data to third parties.

5. Cookies

We use essential cookies required for the website to function, plus limited analytics cookies to understand traffic patterns. We do not use cookies for targeted advertising.

6. Data retention

Quote enquiries that do not lead to a booking are kept for up to 12 months. Delivery records are kept for the period required by tax and carrier law (typically 6 years).

7. Your rights

Under UK GDPR you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request erasure where there is no ongoing legal or contractual need.
Object to processing based on legitimate interest.
Complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Contact

To exercise any of the rights above, or to raise a concern about how we handle data, contact us via the details on our contact page and mark the request "Data Protection".