We typically aim to have a driver at your collection point within 60 minutes of your booking confirmation, anywhere in the UK. Because we manage a nationwide network of vehicles, we can instantly dispatch the driver closest to you.

Yes. Our team and network operate 24 hours a day, 7 days a week, including bank holidays. Whether you have an emergency at 3 AM or a scheduled delivery for Sunday, we can handle it.

Absolutely. While we specialize in immediate "same-day" responses, you can schedule a collection days or weeks in advance. Just let us know your preferred time slot when requesting a quote.

No, you can book us for a one-off job anytime. However, for regular business customers, we recommend opening a Credit Account (subject to approval) which offers easier invoicing and payment terms. You can find our Credit Application form in the main menu.

We manage all tracking internally to ensure accuracy. You don't need to log in to a portal; instead, our team proactively sends you updates via email or SMS at three critical stages:

1. Driver Assigned/En Route

2. Goods Collected

3. Proof of Delivery (POD) immediately upon arrival.

Our drivers will never leave your goods unattended unless explicitly instructed. If the recipient is unavailable, our team will contact you immediately to ask for instructions (e.g., leave with a neighbor or return to sender).

Yes. Every driver in our network is vetted and carries Goods in Transit insurance (typically up to £10,000 as standard). If you are transporting particularly high-value items, please let us know during booking so we can arrange enhanced cover if necessary.

For safety and legal reasons, we generally cannot transport:

• Hazardous waste

• Illegal substances

• Live animals

• Alcohol

• Please contact us if you have specific "Dangerous Goods" (ADR) requirements, as we may be able to source a specialist driver.

Our pricing is transparent and based on:

1. Vehicle Size: A small van costs less than a 7.5T truck.

2. Mileage: The distance from collection to delivery (loaded miles).

3. Urgency: Specialist or out-of-hours requests may vary slightly. We provide a fixed quote before you book, so there are no hidden surprises.

We include a generous loading/unloading window (usually 30-60 minutes) in our price. If the driver is kept waiting significantly longer than this at either end, a small waiting time fee may apply. We will always notify you if this is likely to happen.